Compliments, Comments and Concerns

During your visit we want you to feel relaxed, well informed and confident in our clinical expertise, high standards of patient care and clinic cleanliness. We welcome feedback so that we can continually improve our service by understanding what we do well and what we can improve.

If you'd like to provide us with feedback whether it be a compliment, comment or a concern, you are invited in the first instance to contact the Business Director Jarrod Partridge on 0131 447 2642 or email jarrod@dermalclinic.co.uk.

Our complaints process is on display at our reception where you can also request a paper copy to take away or to be emailed to you.

Healthcare Improvement Scotland is the regulator for independent healthcare services across Scotland and can accept complaints at any time from a complainant. Contact details are:

Healthcare Improvement Scotland
Independent Healthcare Team
Gyle Square, 1 South Gyle Crescent, Edinburgh EH12 9EB

T: 0131 623 4342
E: hcis.clinicregulation@nhs.net

Cosmetic Redress Scheme is a government authorised consumer redress scheme which provides dispute resolution for the cosmetic market. They can be contacted by email at info@cosmeticredress.co.uk or by phone on 0345 362 3123.

our awards

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dermal clinic - video

what our clients say

Fantastic Experience

Always a fantastic experience. Award winning Jackie is the ultimate professional that can make skin glow! I have been visiting Dermal clinic for many years and have never had a negative experience. It’s a much recommended place to family and friends

25th April 2019

Excellent Service

Excellent service from Jackie, perfect balance of friendliness and Jackie made me feel at ease. I am very happy with the results and will definitely top up when it wears off

1st March 2019

Excellent

Excellent. Thank you – just having this treatment has transformed my face. Excellent all round service. If ‘YOU’ are thinking of any treatment – Jackie can give you expert advice and follow through to give you an excellent result

1st March 2019

Thank You!

Dear All, Just wanted to say thanks to all the staff at Dermal Clinic without whose help in my weight loss journey I don’t think our little girl would be here. Thanks!

28th January 2019

Great Results

Great experience and great results, my lips look amazing, thank you very much and I will come back, the best doctor, thousands of thanks’

25th August 2018

Highly Recommended

I've been visiting Dermalclinic for over 2 years for a variety of treatments with Jacqueline Rankin. I'm very pleased with and impressed by the friendly welcome, treatments and advice given. A very professional clinic as evidenced by the consultations, history taken and awards they've received. Would 100% recommend to others!

14th August 2018

Simply Fantastic

The whole experience was simply fantastic. Jackie and her team made me feel very welcome and premises is beautiful. Jackie talked me whole through the whole process and knew exactly what I wanted to achieve. The results are excellent and have enhanced my look in a subtle way to improve my existing features. Thank you for a great treatment Jackie

25th July 2018

First Visit

I attended Dermal Clinic for the first time today and was so appreciative of the social interactions I received from Katie on Reception and Jackie, the Clinical Director, from whom I also received the utmost professional service. If you are nervous or in doubt about any treatments, this is the place to go

12th July 2018

Warm & Welcoming

Jackie is always very warm and welcoming. I completely trust her professional advice and have always been thrilled with the results

7th July 2018

Quick & Comfortable

I thought the consultation with Jenny was really informative and put me at ease as she answered all of my questions so well. The actual treatment was so quick and very comfortable - I didn’t feel any pain and left very happy

15th June 2018

Fantastic Service

Fantastic Service the staff are very helpful always great welcome so nice to go for treatments to be greeted with welcoming smiley faces everyone can’t do enough for you 100% recommendation from me

9th June 2018

First Class Treatment

I have been attending Dermalclinic for a number of months, receiving first class treatment with state of the art equipment. All the staff are very professional and friendly. I have worked with Jen over recent months and must say she is excellent. Her advice and encouragement has incentivised me and I cannot recommend her highly enough

8th May 2018

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