Terms & Information


We are committed to ensuring the safety of all visitors to our premises and will ensure that all steps are taken to protect patients and other attendees. We strive to ensure any potential risks are removed and minimised.

In view of the variety and nature of the treatments that we undertake on the premises it is not a suitable environment for children. This is to protect and minimise the potential risks to the children, their parents and other patients.

We will endeavour to inform visitors at the time of booking, however, if visitors attend with children we reserve the right to politely decline access, especially for the child’s own safety, and request a rebooking.

We reserve the right to exclude anyone who exhibits aggressive or abusive behaviour to ensure the safety of patients and employees.


All purchases take place in a safe environment, using the latest security technology to protect our customers. We are committed to protecting your privacy and security of information given to us for the purposes of processing your order or providing our service. We encrypt and do not store your credit card information.

Confidentiality Overview

We are committed to protecting your privacy and any information given is used only for the purposes of processing your order or booking, and to ensure we have a full and correct medical history for your own safety.

We will not gather or hold personal information about you unless you have given your permission for us to do so. When you place an order or make a booking we will collect all or some of the following: your name, address, date of birth, e-mail, telephone number and your payment details. By placing an order or making a booking, you consent to the use of such personal information.

We will not disclose your details to any third party, except to fulfil delivery of any goods to you and to process credit or debit card payments.

If you have purchased from our store, registered on our site or entered any of our competitions, we may occasionally update you via e-mail, SMS text, post or by telephone on information we think may be of interest to you including sale information, events, latest products or special offers.

Privacy Policy

Dermal Clinic is a provider of both medical and non-medical services. This privacy policy explains how we use any personal information we collect about you when you use our website and when we interact with you. You can read our Privacy Policy here.

Terms and Conditions


These terms and conditions set out the basis on which you can visit our website www.dermalclinic.co.uk to order and buy goods online, by email, by telephone, by SMS text, or in person.

Please read through these terms and conditions carefully before placing an order, making a booking or making a purchase within the Clinic. We reserve the right to vary these terms and conditions from time to time. In respect of any ordered goods, the terms and conditions which apply shall be those which you accepted when placing the order, booking or purchase. Please also read our Privacy Policy regarding your personal information.

If you have any questions or comments about this website, or want to ask us anything about our terms and conditions, please us at info@dermalclinic.co.uk, or by using the Contact Us link on the main menu at the top of the page. Alternatively, ring us on 0131 447 2642.


Our acceptance of your offer to purchase our goods or services is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods or services which you have offered to purchase we will tell you as quickly as possible and offer an alternative. If this is not possible a full refund will be given. We aim to process all enquiries and requests as quickly as possible but we reserve the right to restrict, refuse or cancel orders or bookings where necessary.


Payment can be made using any of the following methods:

Visa Electron
Visa Debit

Your account will be debited once your order has been processed and accepted. All transactions are in UK pounds sterling and include VAT where applicable.

Prices shown are in British Sterling. Any overseas orders or bookings are subject to your bank exchange rate at the time of processing, which may differ from the price shown.

Returns or Dissatisfaction

We make every effort to ensure that your order is carefully dispatched to you, and we hope that you’re happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them.

We accept returns and exchanges via post and in person at our clinic in Edinburgh, as long as the product is in saleable condition – saleable condition means that products must not be opened, damaged or marked. Please send returns to our Edinburgh clinic address:

dermalclinic Ltd
21-23 Church Hill Place
City of Edinburgh
EH10 4BE

Items should be in their original undamaged box/packaging and accompanied by a returns note. Please note that refunds can only be made to the card account that was originally used to purchase the goods. Please return goods within 28 days. For more details please contact us on 0131 447 2642 or email info@dermalclinic.co.uk.

Under distance selling regulations, you have the right to cancel your order within seven working days from receipt of goods.

Please make sure you obtain a certificate of posting from the Post Office as proof of postage. We recommend using Recorded Delivery so that you have a signed record of your return.

Please allow up to 5 working days for your refund or exchange to be processed from the date on which we receive the parcel back.

Exchanges are subject to availability and additional postage costs.

If you experience any difficulties with returning goods please call us on 0131 447 2642.

All of this is in addition to and does not affect your statutory rights.

Healthcare Improvement Scotland are the regulator for independent healthcare services across Scotland and can accept complaints at any time. They can be contacted on the details below:

Healthcare Improvement Scotland
Independent Healthcare Team
Gyle Square, 1 South Gyle Crescent, Edinburgh. EH12 9EB

0131 623 4342 hcis.clinicregulation@nhs.net

Delivery Details & Charges

All deliveries are subject to stock availability and authorisation of payment. Delivery timings and addresses are subject to courier restrictions. Please note that dispatch time estimates are not guaranteed and that dispatch times should not be relied upon as such.

Acknowledgement & Acceptance Of Order

We will notify you by e-mail to confirm receipt of your order, however our acceptance of your order will take place upon dispatch of the product(s) ordered.

For bookings we will endeavour to send you a reminder approximately 48 hours prior to your appointment using the contact details you have provided.

Cancellations and Non-Attendance

We understand that sometimes appointments may need to be rescheduled or cancelled, however, we request as much notice as possible to respect the practitioner's time, and other patients' requirements for appointment times.

You may cancel or reschedule your appointment without charge prior to 48 hours in advance of the appointment time. If you cancel or reschedule with less than this notice, or by leaving a message by voice or email, you will be charged an amount equal to 100% of your deposit. Out of respect and consideration of our practitioners' time if you don't attend a scheduled appointment then you will be charged an amount equal to 100% of your deposit.

Likewise, if it is part of a treatment course, you will forfeit one of the treatment episodes.

Persistent cancellations or non-attendance with or without notice, or at short notice, may result in our decision to decline services or to increase the deposit amount. Full circumstances will be taken into account and our decisions will not be unreasonable but will be final.

If a course of treatment has been pre-paid the quantity and frequency of treatment episodes will be based on the practitioner’s professional recommendation, following consultation, to attain the optimum result. If you decide to cancel your course of treatments part-way-through, we will be unable to refund you the value of the remaining treatments or to transfer to another patient or to transfer to another body part. We will also not be liable for a less than optimum treatment result. We will credit the remaining value to alternative treatments (subject to you being medically suitable) following a full consultation.

Alevere terms and conditions are specified on the Alevere contract and may differ from those here.

Accuracy of Content

We take every care to ensure information on this site is accurate; however some prices or details shown on the website may change from time to time and it is possible that errors will occur. We will endeavour to rectify any errors as swiftly as possible. Should an error occur you will be given the option of either (a) confirming your offer to purchase subject to the correct description or price or (b) retracting your offer and receiving a refund if the goods or services have been paid for in advance of treatment.

Competition Terms and Conditions

From time to time we may feature competitions on our websites or social networking pages such as Facebook or Twitter. No purchase is necessary for entry into any of our competitions. Competitions are not open to dermalclinic Ltd’s employees or their families. Winners will be picked by the Business Director, whose decision is final. There is no cash alternative to the prizes offered. We reserve the right to cancel competitions and promotions at any time and without notice.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to dermalclinic Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

Law, Jurisdiction & Language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Scottish Law. The parties to any such contact agree to submit to the exclusive jurisdiction of the courts of Scotland. All contracts are concluded in English.


Deliveries to the UK and EU and purchases include VAT at 20%. Deliveries outside of the UK & EU, and some medical treatments, are not liable for VAT.

Links to Websites

This website contains links to other web sites, which are not operated by us. We have no control over such linked sites and the information contained in them.

Contact Details

If you have any queries about these terms and conditions, or any other aspect of our website please contact us by any of the methods detailed in the Contact section on the main menu at the top of the page.

Company Information

dermalclinic and LashClinic are registered names of dermalclinic Ltd; Registered in Scotland no. 334135; VAT registration no. 940064352.

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