Compliments, Comments and Concerns

During your visit we want you to feel relaxed, well informed and confident in our clinical expertise, high standards of patient care and clinic cleanliness. We welcome feedback so that we can continually improve our service by understanding what we do well and what we can improve.

If you'd like to provide us with feedback whether it be a compliment, comment or a concern, you are invited in the first instance to contact the Business Director Jarrod Partridge on 0131 447 2642 or email jarrod@dermalclinic.co.uk.

Our complaints process is on display at our reception where you can also request a paper copy to take away or to be emailed to you.

Healthcare Improvement Scotland is the regulator for independent healthcare services across Scotland and can accept complaints at any time from a complainant. Contact details are:

Healthcare Improvement Scotland
Independent Healthcare Team
Gyle Square, 1 South Gyle Crescent, Edinburgh EH12 9EB

T: 0131 623 4342
E: hcis.clinicregulation@nhs.net

Cosmetic Redress Scheme is a government authorised consumer redress scheme which provides dispute resolution for the cosmetic market. They can be contacted by email at info@cosmeticredress.co.uk or by phone on 0345 362 3123.